Start here
- 24/7 live chat
- Available on every page of the site. Typical reply time is under 2 minutes.
- support@luckyboom.com — for account-level questions and formal requests.
- VIP channels
- Private WhatsApp and Telegram channels and a named personal manager for VIP players.
Before you write
Writing from your registered email address helps us identify you quickly. This is the address the system recognises for KYC documents, self-exclusion and account-closure requests.
- Include your account email and a short description of the question.
- For withdrawals, complete KYC in advance — accounts with pending verification wait longer.
- Requests are reviewed within 2 business days; after approval, timing depends on your payment method.
Requests that must come from your registered email
- Self-exclusion (active within 24 hours, minimum 6 months).
- A 7-day cooling-off period.
- Permanent account closure.
- Password recovery — use the reset link on the login page; it is sent to your registered email.
VIP status match
Already a VIP elsewhere? Send a screenshot of your status to live chat or support@luckyboom.com and we will match it without you rebuilding your history.